Solution Engineer

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $108.9k - $174.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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CSG

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences.

📋 Description

• Support the end-to-end sales process in conjunction with the Sales Manager/Director • Conduct opportunity qualification meetings to help determine whether CSG’s solutions can address the business needs of a prospective customer or an existing customer with a new solution opportunity • Facilitate requirements gathering workshops to gain an initial understanding of the prospect’s core business, key business challenges, business processes, high level requirements, systems and integration strategy • Build and present tailored demonstrations aligned to the prospect’s needs based on the initial meetings and workshops • Create Solution description documents to detail the proposed solution the prospect may implement outlining the business goals, key challenges that will be addressed and the benefits the solution will provide • Respond to Requests for Information and Requests for Proposal and work closely with the Sales Manager/Director, Customer Relationship Manager, and Product Management to compile the response • Support post activities such as presentations, scenario/use case based demonstrations and Proof of Concepts • Manage and deliver other pre-sales related activities required to achieve a successful sales “win” such as Cost Benefit Analysis (customer data)

🎯 Requirements

• Bachelor’s degree or relevant work experience • 5+ years’ experience in the print and mail space, billing systems/software with measurable successful results OR 5+ years’ experience of implementing/consulting/supporting billing and customer care software • Strong technical background and can talk to integration efforts around BSS systems to produce an overall customer ‘solution’ • Understand web services/API specifications • Previous experience working in a consultative solution selling pre-sales role • Strong public speaking capability – comfortable, confident, engaging and credible with large or small audiences • Demonstrable experience working with Cloud based architectures • Excellent written and verbal presentation skills • Strong desire and ability to travel • Effective interpersonal skills and relationship building at all levels including C-level executives • Solid work ethic and desire to continually learn • Strong time management and organizational skills

🏖️ Benefits

• This role is eligible for a bonus opportunity.