Technical Support Analyst I

Job not on LinkedIn

3 hours ago

Apply Now

Receive Emails with Similar Jobs

CSG

WebsiteLinkedInAll Job Openings

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Provide Level 2 Support to customers - resolving technical issues / error messages encountered by customers and/or monitoring applications in a live production environment. • Appropriately handling all customer issues including troubleshooting and providing feedback to the customer. • Meets with clients or internal teams to gather and document business requirements and/or tasks. • Primary contact point for client’s business interests and work toward resolution of issues. • Assumes overall responsibility for defining a solution that matches client’s business needs. • Develop and maintain documentation for all client and/or internal processes and procedures. • Lead testing efforts for projects that introduce new systems and technologies into the contact center. • Responsible for act as liaison with technical groups to ensure business needs are met fully with technological solution. • Responsible for working with internal teams to determine production impact of process implementations. • Ensure compliance with SLAs and OLAs

🎯 Requirements

• Have a degree or Diploma in Information Technology, Computer Science or Engineering. • Experience with Unix Databases, create & modify shell scripts, basic system administration, monitor performance using standard utilities • Knowledge of Oracle SQL command is necessary, PL/SQL • Understand end-to-end systems and interfaces. • Strong written/verbal communications and interpersonal skills. • Ability to work independently and in a customer environment. • Analyze solutions for customer requirements. • Understanding of configuration and release management processes, procedures and practices. • Ability to troubleshoot issues discovered in automated processes. • Telecommunications experience would be an advantage. • Experience in trouble ticket management. • Linux experience. • Certificates such as LPI would be a differential.

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!