UI/UX Manager – Telco Enterprise Order Management

Job not on LinkedIn

September 24

Apply Now

Receive Emails with Similar Jobs

CSG

WebsiteLinkedInAll Job Openings

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Define and deliver the design vision for the Quote & Order (Q&O) platform. • Lead and mentor a distributed team of UI/UX Designers. • Build and maintain scalable design systems in Figma. • Stay hands-on: prototyping, research, A/B testing, usability validation. • Champion DesignOps, accessibility, and usability across the product lifecycle. • Collaborate with Product & Engineering, ensuring designs are delivered a release ahead. • Contribute to strategic design decisions for enterprise SaaS customers in telco and financial domains.

🎯 Requirements

• 7+ years of experience in UI/UX design, with at least 3 years in a leadership or management role. • Proven track record in B2B SaaS or enterprise platforms (Telco, CPQ, BSS, Order Management or Banking and Financial Services strongly preferred). • Demonstrated ability to balance leadership with hands-on design (prototyping, user research, A/B testing, usability validation). • Experience building and scaling design systems in Figma or equivalent tools. • Strong knowledge of DesignOps frameworks and best practices in scaling design maturity. • Customer-centric mindset with proven ability to conduct user research and translate insights into actionable design outcomes. • Excellent communication skills with the ability to influence stakeholders across Product, Engineering, and Executive leadership. • Experience collaborating with global, distributed teams across time zones. • Strong portfolio showcasing both leadership impact and examples of hands-on design execution.

🏖️ Benefits

• Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. • The Quote & Order team does not maintain a dedicated office space, so the position will be 100% remote with the exception of several in-person workshops during the year (in Bali and Melbourne). • Twice-yearly workshops in Bali for team presentations, hackathon sessions, training and team-building activities. • Paid volunteer days: two paid days per year to volunteer at a community organisation of your choice. • Access structured professional development and clear career progression pathways. • Accommodations for persons with disabilities in employment and during the hiring process (contact and support provided).