Application Support Analyst

🕒 May 14

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Provide Tier 1 application support for the FOCUS billing system • Act as the primary subject matter expert (SME) for FOCUS billing workflows, configurations, and business rules • Troubleshoot and resolve issues related to: Charge capture and posting, Claims generation, submission, and reprocessing, Remittances, adjustments, denials, and write-offs, Patient demographics, insurance setup, and eligibility • Support Medicare, Medicaid, and commercial payer billing requirements specific to dialysis services • Investigate data integrity issues and billing discrepancies; perform root cause analysis and corrective actions • Coordinate with Revenue Cycle teams to resolve billing errors and reduce claim denials • Manage user access, roles, and permissions within FOCUS • Collaborate with internal support teams to resolve upstream data issues impacting billing (interfaces, documentation gaps) • Participate in system testing, validation, and change management activities • Create and maintain SOPs, billing workflows, and end-user documentation • Provide training and ongoing support to billing and clinic operations staff • Ensure compliance with HIPAA and healthcare regulatory standards • Participate in after-hours or on-call support rotations as required.

🎯 Requirements

• 2+ years of hands-on application support experience in a healthcare billing environment • Strong understanding of dialysis revenue cycle processes • Knowledge of CMS billing rules, ESRD regulations, and payer requirements • Proven troubleshooting, analytical, and problem-solving skills • Experience working with ticketing systems ( TeamSupport is a plus) and incident/change management workflows • Strong written and verbal communication skills with both technical and non-technical users.

🏖️ Benefits

• Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). • The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.