Software Specialist

🕒 June 8

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Provide software support directly to customers • Provide first level investigation to customer and resolution for Constellation Suite of Products • Work closely with development documenting and communicating software-related issues • Accurate and timely tracking of all reported issues in the call management tool • Meet all defined service levels for unresolved problems and re-assign tickets to appropriate internal/external teams • Applies technical aptitude in resolving client issues • Advise Customer Care Manager for sensitive Client situations • Attend and participate in Team meetings • Attend CHS product training, as required • Make recommendations to address problems, improve service, and provide improved support • Develop frequently asked questions (FAQ) documentation

🎯 Requirements

• College/University degree in Business Administration, Computer Science, or related discipline • Customer Support Experience • General Accounting/Costing knowledge • Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT fields • Proficient in MS Windows applications • Comfortable utilizing remote access utilities such as Remote Desktop, VPN • Superior analytical skills to resolve customer issues • Self-Managed and motivated with the ability to work with minimal direction in a collaborative team environment • Excellent interpersonal skills both verbal and written • Ability to adapt to a fast-paced environment • Excellent time management and set priorities managing conflicting demands

🏖️ Benefits

• Health insurance • Professional development opportunities • Paid time off • Flexible working arrangements