Agency Care Specialist

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🔥 20 hours ago

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CSI Pharmacy

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

CSI Pharmacy is a nationwide specialty pharmacy that focuses on providing services and therapies for patients with chronic and rare illnesses requiring complex care. Founded by pharmacists, the company is dedicated to improving the health and lives of its patients by offering individualized infusion therapies, specialized pharmaceutical knowledge, and passionate patient advocacy. With a presence across the country, CSI Pharmacy offers services such as nursing, pharmacy services, insurance and reimbursement navigation, and patient advocacy, aiming to treat each patient with personalized attention. The company specializes in treating rare diseases with biologics and plasma-derived therapies and is committed to optimizing patient outcomes in the comfort of their homes.

📋 Description

• Serve as a point of contact for patients and agency nurses, responding promptly to inquiries and coordinating care needs. • Collaborate closely with the Clinical Nurse Supervisor and Agency Intake Liaison to support onboarding, compliance tracking, and agency service coordination. • Accurately process patient orders, clinical documentation, and prescription labels, ensuring timely and organized recordkeeping. • Escalate clinical concerns or changes in patient condition to the Clinical Nurse Supervisor or appropriate team member. • Coordinate nursing schedules and verify patient information in collaboration with pharmacy and nursing teams. • Maintain accurate documentation of all patient interactions, including urgent requests, complaints, and service issues. • Identify and report compliance issues, scheduling conflicts, and patient-reported concerns to the Clinical Nurse Supervisor for appropriate follow-up. • Support administrative tasks such as scanning, organizing records, and preparing scheduling materials. • Participate in special assignments, including contacting agencies for missing documentation or lab due dates. • Uphold professional conduct and represent the organization positively in all interactions. • Adhere to all company policies, procedures, and compliance standards.

🎯 Requirements

• Minimum two years medical or pharmacy experience or equivalent experience. • At least 1 year of customer service experience.