Dynamics 365 CRM Lead

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Canadian Solar Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2001

⚡ Energy

Energy • Renewable Energy • Manufacturing

Canadian Solar Inc. is a global company specializing in solar power technologies and energy storage solutions. The company provides a wide range of solar products, including solar modules, utility inverters, and energy storage systems for both residential and utility-scale projects. Canadian Solar boasts a substantial international presence, with active customers in over 160 countries and subsidiaries in 23 countries across six continents. It is committed to sustainability and responsible supply chain management, ensuring its goods are produced without prohibited forms of labor. With significant manufacturing capabilities in Asia and the Americas, Canadian Solar is a key player in the renewable energy industry, supporting a transition to clean energy through innovative solar plants and energy storage solutions.

📋 Description

• Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America • Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization • Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope • Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions • Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement • Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies • Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination • Develop core enablement artifacts such as training materials, process documentation, and user training support • Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs • Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues

🎯 Requirements

• Educational background in Information Technology, or a related discipline • At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRM • Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities) • At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics tools • Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping • Experience building integrations/interfaces with other systems using APIs • Strong communication and stakeholder management skills (able to translate business needs into system configuration) • Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies

🏖️ Benefits

• Various flexible work options to support employees' well-being • Training programs and promotional opportunities