Implementation Specialist – Banking & FinTech Solutions

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🔥 6 minutes ago

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Logo of CSI

CSI

1001 - 5000 employees

Founded 1965

💳 Fintech

🏦 Banking

🔒 Cybersecurity

💰 Private Equity Round on 2024-01

Fintech • Banking • Cybersecurity

CSI is a technology company specializing in modern banking solutions, offering products such as core banking software, digital banking, payment processing, and managed cybersecurity services. Their integrated solutions also include advisory services focused on financial crimes compliance and mitigation. CSI aims to empower financial institutions to thrive in a digital landscape while enhancing customer experience and operational efficiency.

📋 Description

• Serve as the primary liaison between CSI and financial institutions during implementations, conversions, system upgrades, and technical service projects. • Lead implementation projects for new conversions, cross-sell opportunities, mergers, and other high-profile customer initiatives. • Configure software solutions and support end-to-end implementation activities either independently or as part of a larger implementation team. • Develop, coordinate, and manage project plans, schedules, deliverables, and resources to ensure successful project execution. • Facilitate project meetings, technical walkthroughs, testing activities, issue resolution, and cross-functional review sessions. • Partner closely with Networking, Operations, Application Support, Engineering, Project Management, and Customer Success teams to ensure timely project delivery. • Gather and document client requirements to support software development, implementations, and conversion efforts. • Support system validation activities, test script development, file specification updates, production support, and test environment management as needed. • Collaborate with CSI leadership and internal stakeholders to ensure customers successfully deploy and utilize CSI solutions. • Participate in weekend and after-hours work when required to support customer implementations and project milestones. • Utilize AI tools such as ChatGPT, Claude, and other emerging technologies to improve efficiency, project delivery, documentation, and customer support.

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience. • Minimum of three (3) years of relevant experience in banking, fintech, software implementation, or a related field. • Prior banking and/or fintech experience required. • Experience using SQL for data analysis, troubleshooting, or implementation-related activities. • Basic understanding of JSON. • Understanding of relational database concepts. • Experience using AI tools (e.g., ChatGPT, Claude) or a willingness to learn and incorporate AI into daily workflows. • Strong communication, problem-solving, organizational, and customer relationship management skills. • Ability to manage multiple priorities and thrive in a fast-paced, customer-focused environment.

🏖️ Benefits

• Comprehensive range of benefits

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