Customer Success Manager – Automotive

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CSP GmbH & Co. KG

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Software • Manufacturing • Artificial Intelligence

CSP GmbH & Co. KG is an innovative software solutions provider specializing in quality assurance, anomaly detection, and data archiving for the manufacturing industry. Since 1991, CSP has been delivering tailored software solutions that help manufacturers ensure high standards of quality and efficiency in their processes. Their offerings include AI-driven anomaly detection, real-time error prevention, worker assistance systems, and comprehensive quality assurance tools. CSP also provides services such as consultancy, installation, training, and support, focusing on enhancing competitiveness in the manufacturing sector. With a commitment to excellence, CSP supports customers with reliable solutions for production process optimization and regulatory compliance.

51 - 200 employees

Founded 1991

🤖 Artificial Intelligence

📋 Description

• Value realization & product adoption: Manage the entire customer journey (Onboarding → Adoption → Value → Renewal/Expansion). • Ensure customers successfully use QST, IPM, PG/Web and new SaaS modules. • Analyze product usage, derive action-oriented recommendations and close usage gaps. • Translate CSP functionalities into concrete automotive business value drivers (e.g., APQP/PPAP, reduction of failure costs, traceability, reporting). • Strategic account management: Build long-term, trust-based relationships with quality, production, engineering and IT teams. • Understand customer vehicle programs, global rollouts and quality initiatives. • Create customized success plans and conduct regular QBRs (Quarterly Business Reviews). • Retention, renewals & expansion: Own renewal processes and maintain long-term customer relationships. • Identify upsell and cross-sell opportunities (e.g., new plants, lines, modules). • Work closely with Account Management on global rollout and harmonization topics. • Risk management & escalations: Monitor health scores and actively manage risks. • Coordinate internal teams to resolve issues quickly. • Maintain clear communication during critical situations. • Cross-functional collaboration: Work closely with Product, Solution Consulting, Support and Customer Success teams. • Relay customer feedback to Product Management and support Executive Business Reviews.

🎯 Requirements

• 5+ years of experience in Customer Success, consulting, quality or manufacturing IT, or SaaS account management • Automotive background (OEM/Tier 1/Tier 2) is a strong advantage • Solid understanding of APQP, PPAP, FMEA, SPC, traceability and shopfloor processes • Ability to communicate technical and process-related topics clearly • Proven success in adoption, value creation, renewals or expansion • Excellent communication and presentation skills, including executive-level presentations • Analytical, structured, proactive and customer-focused • Very good German and English language skills • Bachelor's degree required; Master's degree or equivalent experience is a plus

🏖️ Benefits

• Flexibility & work–life balance: Flexible working hours to help you achieve the best mix of work and personal life • Hybrid work with a predominantly home-office component, offering flexibility while maintaining team integration • Exciting role & development: A varied job in an international environment with renowned clients • Structured onboarding with a personal mentor so you feel supported from day one; contribute to digitalization with innovative solutions and bring your own ideas • Individual development opportunities to support your career path • Be an important part of our open, respectful team with a flat, first-name culture • Enjoy a family-like atmosphere; we promote an experimental, error-tolerant and agile mindset — we learn from mistakes and grow together • Modern, ergonomic workstations with top equipment • Recharge in the gaming lounge, play table football (foosball) or join other social activities • We offer company health management and flexible retirement/pension options • Benefit from discounted shopping deals and bike leasing on corporate terms