Service Desk Analyst – File & Print

🔥 29 minutes ago

🇦🇺 Australia – Remote

💵 A$60k - A$65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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• Just posted.
• Jobs at this company usually fill in 29 days.

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Centorrino Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Centorrino Technologies is an IT services and solutions provider focused on delivering exceptional customer experience and secure technology environments. Based in Australia and New Zealand, they offer a wide range of services, including managed IT services, cybersecurity solutions, project delivery, and cloud computing. With a commitment to continuous improvement, Centorrino Technologies serves organizations across various sectors such as government, healthcare, education, and not-for-profit. The company is known for its engineering-led approach, ensuring that technology implementations are secure and efficient. Additionally, they maintain certifications like ISO 27001 and are involved in social impact initiatives, including being carbon neutral and supporting charities.

📋 Description

• Provide support and operational ownership of File & Print services across the environment. • Install, deploy, and configure printers and queues. • Manage and remediate print drivers. • Support PaperCut and print management platforms. • Manage scanner service accounts and scan-to-email workflows. • Triage hardware faults and escalate to vendors. • Manage file servers and shared drives. • Perform file-level restores and recovery. • Troubleshoot NTFS permissions and access issues. • Align local and network storage usage. • Troubleshoot cloud-based file access issues, including SharePoint file and folder-level permissions. • Act as an escalation point for Phone Team, DSOs, and Embedded team members on File & Print issues. • Participate in major incident triage, including file server or storage-related outages. • Maintain and improve File & Print documentation and knowledge articles. • Support related M365 and Audio Visual services where they intersect with File & Print.

🎯 Requirements

• Experience in a Level 1/2 Service Desk or Technical Support role. • Strong working knowledge of Windows 10/11 and Windows Server environments. • Hands-on experience with print services and print management platforms (e.g. Windows Print Server, PaperCut or similar). • Solid understanding of file services, including NTFS permissions, security groups, and access control. • Experience supporting SharePoint file access and permissions. • Ability to troubleshoot and explain printer, queue, driver, and connectivity issues confidently. • Experience working with ticketing systems and documenting technical outcomes clearly. • Strong customer service skills and calm communication under pressure. • Ability to prioritise work, manage escalations, and operate effectively during incidents. • A collaborative mindset and willingness to improve processes and documentation. • A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

🏖️ Benefits

• Extensive training and development opportunities that enable continual growth as part of your career planning. • Extensive discounts and benefits to maximise your money. • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. • Diversity and inclusion-focused workplace culture.

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