Service Desk Team Leader – Digital Workplace

Job not on LinkedIn

🔥 6 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Centorrino Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

Centorrino Technologies is an IT services and solutions provider focused on delivering exceptional customer experience and secure technology environments. Based in Australia and New Zealand, they offer a wide range of services, including managed IT services, cybersecurity solutions, project delivery, and cloud computing. With a commitment to continuous improvement, Centorrino Technologies serves organizations across various sectors such as government, healthcare, education, and not-for-profit. The company is known for its engineering-led approach, ensuring that technology implementations are secure and efficient. Additionally, they maintain certifications like ISO 27001 and are involved in social impact initiatives, including being carbon neutral and supporting charities.

📋 Description

• Lead, mentor and develop the Digital Workplace team, fostering a high-performance and collaborative culture. • Conduct regular one-on-ones, performance reviews and development planning. • Build technical capability through coaching, knowledge sharing and targeted training. • Support recruitment, onboarding, succession planning and employee engagement initiatives. • Provide technical leadership by guiding complex issue resolution and promoting best practice. • Develop strong relationships with internal stakeholders and customers, taking ownership of service outcomes. • Oversee the day-to-day operation of the Digital Workplace service, including incidents, requests, major incidents, problem management and escalations. • Monitor queue health, workload distribution, engineer utilisation and service performance to ensure SLA compliance and high-quality customer outcomes. • Proactively identify risks, manage capacity and drive operational stability through continual service improvement. • Own and continuously improve Digital Workplace services, including Microsoft 365, Identity & Access Management, Audio Visual & Collaboration, and File & Print Services. • Drive service improvements through automation, self-service, process standardisation and reduction of repeat incidents and escalations. • Ensure technical documentation, knowledge articles and operating procedures remain accurate, current and fit for purpose. • Conduct quality reviews of tickets, customer communications and technical standards, providing coaching to improve service quality and first contact resolution.

🎯 Requirements

• 5+ years supporting Microsoft Modern Workplace technologies. • Previous leadership or senior technical experience within a Managed Services Provider. • Strong Microsoft 365 administration experience. • Experience supporting Microsoft Entra ID. • Strong understanding of Identity & Access Management principles. • Experience supporting Teams and collaboration technologies. • Knowledge of File & Print infrastructure. • Experience supporting Microsoft Teams Rooms or enterprise AV environments. • Strong customer service skills. • Excellent communication skills. • Experience managing ticket queues and SLAs. • Strong troubleshooting and problem-solving skills.

🏖️ Benefits

• Hybrid working (for majority of our roles) with team anchor days to support collaboration. • Extensive training and development opportunities that enable continual growth as part of your career planning. • Extensive discounts and benefits to maximise your money. • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.