Area Technical Service Manager

🕒 January 8

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CTB, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 $262.1k Seed Round on 2009-09

CTB, Inc. (www.ctbinc.com), a Berkshire Hathaway company, is a leading global designer, manufacturer and marketer of systems and solutions for preserving grain; producing poultry, pigs and eggs; and processing poultry. Its products and services are “Helping to Feed a Hungry World®” through grain storage, handling, conditioning and structures; through improved efficiency and air quality management in the care of poultry and livestock; and through efficient and high yield poultry processing. CTB also produces premium equine stables and makes equipment for various industrial applications. Founded as Chore-Time in 1952, CTB has been dedicated to “Leadership Through Innovation®” throughout its history. Based in Milford, Indiana, U.S.A., the company operates from multiple locations in various countries around the world and serves its customers through a worldwide network of independent dealers and distributors.

📋 Description

• Provide technical support and assistance to distributors in a defined geographic area for egg and poultry equipment they purchase from Chore-Time. • Train growers and distributors on Chore-Time full product line, includes but not limited to ventilation products, controls, feeding systems, watering systems, nesting and heating products. • Work with distributors to provide warranty support for CTB Products, strive to be fair but firm and maintain proper documentation. • Support Sales/Engineering Staff by conducting new product introductions with schools, training on site and follow-up service. • Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB. • Attend functions to support or represent Chore-Time such as trade shows, open house, or local and state poultry meetings. • Develop professional phone skills to better assist growers, and distributors with trouble shooting by phone. • Respond to Integrator requests for training and support with manuals, mini seminars or specialized schools for Chore-Time products. • Provide required documentation and reports, Product Action Form, Warranty requests, Expense Forms, Activities. • Maintain company owned service truck and provided tools and test equipment in top shape.

🎯 Requirements

• Education: BS degree or 4 years of technical service experience and public relations equivalent • Experience: Technical service troubleshooting, public relations, planning, coordinating • Functional Skills: Customer service and public relations experience a plus; strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytically needed. • Technology Aptitude/Skills: Experience with Microsoft Office; some knowledge of communications - based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem solving. • Communication Skills: Verbal and written communication skills in English. Ability to train and help others with mechanical problems. • Leadership/Behaviors: Solid collaboration skills internally and externally. Ability to listen to ideas and implement the best enhancements. Ability to learn quickly, have high energy to be self-driven, is positive, can conceptualize, and initiate projects effectively. Versatility and flexibility are key to perform various portions of multitasking across projects and issues.

🏖️ Benefits

• Casual, informal environment that encourages cross-functional dialogue. • Integrity in all things • Customers are why we exist • Profitability is a must • Excellence in all we do • People make the difference