Beneficiary QA and Training Specialist

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September 24

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Cybermedia Technologies, LLC (CTEC)

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Cybersecurity • Cloud • IT Modernization

Cybermedia Technologies, LLC (CTEC) is a company dedicated to modernizing legacy IT infrastructure and securing mission-critical systems for federal agencies. With over 25 years of experience, CTEC specializes in IT modernization, cloud and cybersecurity services, as well as workforce training solutions that enhance technology adoption and efficiency within government operations. Their innovative approach focuses on delivering human-centered design to impact millions of federal workers and American citizens daily.

201 - 500 employees

Founded 1996

🔒 Cybersecurity

📋 Description

• Plan and conduct training sessions for staff and Employment Network (EN) personnel on program policies, procedures, and systems. • Develop and update training materials, guides, and job aids. • Support onboarding and orientation activities for new hires to ensure smooth integration. • Monitor inbound and outbound calls and review operations for quality assurance. • Perform call monitoring and operational quality reviews, document findings, and provide recommendations for improvement. • Provide feedback and coaching to staff to support development and quality improvement. • Ensure all training and quality processes comply with program guidelines and standards.

🎯 Requirements

• Bachelor’s degree with 0–2 years of relevant experience, or High School diploma/GED with 6–8 years related experience. • Experience in delivering training and supporting onboarding in a professional setting. • Skilled in monitoring and evaluating customer service or operational activities for quality assurance. • Strong verbal and written communication abilities. • Attention to detail and strong organizational skills. • Ability to develop, revise, and present training and guidance materials. • Proficient with common office technology and communication tools. • Experience in a government or customer service environment preferred. • Must be able to obtain and maintain a SSA Public Trust Clearance.

🏖️ Benefits

• Paid vacation & Sick leave • Health insurance coverage • Career training • Performance bonus programs • 401K contribution & Employer Match • 11 Federal Holidays