Senior Manager, Service Operations

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cubic Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1951

🚗 Transport

🎖️ Defense

Transport • Defense • Technology

Cubic Corporation is a leading provider of integrated technology solutions for transportation and defense industries. The company focuses on creating technology that enhances transportation systems, making daily journeys more convenient, efficient, and safe. Additionally, Cubic is a key player in the defense sector, delivering mission-inspired solutions that enable assured data access and digital intelligence, aiming to improve mission success and safety for military and intelligence personnel. Cubic collaborates on programs like DARPA's Air Combat Evolution and is involved in smart ticketing solutions for public transportation. Through innovation and service, Cubic aims to solve global challenges and improve customer and partner experiences.

📋 Description

• Provide remote support during the transition to a new Field Services Manager for Cubic’s Boston operations • Work with the incoming Manager and program leadership to carry out the transition plan • Share knowledge of Boston operations, MBTA requirements, current issues, maintenance practices, internal processes, and past decisions • Provide remote guidance as responsibilities are transferred • Document procedures, open issues, escalation paths, customer commitments, and handoff information • Review customer concerns, service risks, and priority work and recommend follow-up • Participate remotely in customer, project, and internal transition meetings • Coordinate with program leadership, engineering, field services, and other internal teams • Provide guidance and operational support to supervisors • Provide historical information and supporting data for customer requirements and ongoing work • Identify unresolved issues, commitments, and knowledge gaps and escalate them to the incoming Manager and program leadership • Maintain communication with the MBTA customer and internal stakeholders while transitioning key relationships • Use ServiceNow and other maintenance and service-management tools to review and document issues • Provide a final summary of transferred responsibilities, outstanding items, and recommended next steps

🎯 Requirements

• Two-year technical degree, or an equivalent combination of education and experience, in business management, operations, engineering, or a related field • At least ten years of progressively responsible experience in field services, operations, or program leadership • In-depth knowledge of Cubic’s Boston operations, MBTA requirements, operational processes, and key customer and internal relationships • Experience managing complex field service or maintenance operations for a government or public transit customer • Experience documenting processes, sharing institutional knowledge, and supporting a leadership transition • Strong judgment, problem-solving, customer service, and relationship-management skills • Ability to manage several transition activities, meet deadlines, and work independently in a remote environment • Clear written and verbal communication skills, including the ability to explain operational history, risks, and recommended actions • Proficiency with ServiceNow and other applicable maintenance and service-management tools • Ability to work remotely and participate in meetings during applicable business hours

🏖️ Benefits

• Inclusive workplace • Equal opportunity / non-discrimination commitment