Customer Support Analyst

Job not on LinkedIn

🔥 2 minutes ago

🌐 Netherlands, United Kingdom, +4 more countries – Remote

🇳🇱 Netherlands – Remote 🇬🇧 United Kingdom – Remote 🇵🇹 Portugal – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cultura Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2011

📦 Logistics

🏭 Manufacturing

🌾 Agriculture

Logistics • Manufacturing • Agriculture

Cultura Technologies is a collaborative group focused on enhancing the agri-food system by providing insights, ideas, and solutions to various challenges within the industry. They work with a network of trusted agri-food leaders and brands, helping to improve food traceability, transparency, and compliance. With a commitment to building a resilient food system, Cultura Technologies aims to facilitate better decision-making for businesses and stakeholders in the agri-food sector.

📋 Description

• Become proficient in Agiblocks Trade and Risk Management software to investigate and answer customer support requests • Provide responsive and knowledgeable support to Agiblocks platform users • Investigate and resolve functional and technical issues, from how-to questions to complex data flow challenges • Manage and track support tickets, ensuring timely follow-up and resolution • Collaborate with consultants to configure customer environments and support onboarding • Assist with training sessions and create user documentation • Support creation and maintenance of PowerBI reports and MS Word-based client templates • Coordinate and review system upgrades and deployments • Identify recurring issues and suggest enhancements for continuous improvement • Schedule and review customer site upgrades • Accurately manage and capture time spent in the nominated time-tracking tool

🎯 Requirements

• Proficiency using the Agiblocks Trade and Risk Management software system (training provided) • Knowledge or ability to learn commodity trade management and Agiblocks CTRM • Technical troubleshooting and customer service capabilities • Ability to investigate and resolve functional and technical issues • Ability to manage and track support tickets using incident management tools • Ability to collaborate with consultants on customer environment configuration and onboarding • Ability to assist with training sessions and create user documentation • Experience or ability to support PowerBI reports and MS Word-based templates • Ability to coordinate and review system upgrades and deployments • Ability to identify recurring issues and suggest enhancements • Ability to schedule and review customer site upgrades • Ability to accurately capture time in a nominated time-tracking tool