Senior Manager, Patient and Community Educators

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🕒 April 7

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CultureHQ

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

☁️ SaaS

SaaS

CultureHQ is a web-based application; the provided text only indicates that the application requires JavaScript to run. No additional information about the company's offerings, target customers, or industry was provided.

📋 Description

• Deliver disease state and treatment education to patients, caregivers, and community members in both live and virtual settings • Facilitate educational programs, webinars, 1:1 meetings and small-group discussions designed to increase disease understanding and patient confidence • Translate complex clinical information into clear, relatable, and patient-friendly conversations • Serve as a compassionate and knowledgeable resource for individuals navigating the challenges of rare diseases and cancers • Build trusted relationships within the SM and GIST patient communities • Support patient advocacy events, educational forums, and community meetings • Collaborate with advocacy organizations, healthcare organizations, and community stakeholders to expand educational outreach • Execute educational programming aligned with company strategy and compliance requirements • Coordinate and host patient education events, including virtual webinars and in-person programs • Ensure all educational materials and discussions adhere to regulatory and compliance standards • Capture patient and caregiver insights from field interactions and share them with cross-functional partners • Collaborate closely with internal teams including Patient Advocacy, Marketing, Sales, and Patient Support Services to ensure alignment • Provide field perspective on patient needs, barriers to care, and community trends • Maintain accurate, timely, and compliant documentation of interactions and program activity within CRM systems • Ensure strict adherence to privacy regulations and company policies • Represent the organization with professionalism, integrity, and empathy in all interactions

🎯 Requirements

• Bachelor’s degree required; clinical background (RN, NP, PA, PharmD, MSW, or similar) preferred • 5+ years of experience in patient education, nurse educator roles, patient services, or similar patient-facing roles in pharma/biotech • New product launch experience preferred • Experience in rare disease, oncology, or specialty medicine strongly preferred • Demonstrated ability to communicate complex medical concepts clearly and empathetically to a patient audience • Strong presentation and facilitation skills in both virtual and live environments • Ability to build trust with patients, caregivers, and advocacy communities • Strong organizational and time-management skills with the ability to manage a field territory independently • Technologically proficient with CRM systems and virtual engagement platforms • Bilingual language skills are a plus

🏖️ Benefits

• 100% coverage of medical, dental, and vision premiums for you and your family • Up to 75% funding of in-network deductibles • 401(k) match with immediate vesting • Generous paid time off • 12 weeks of fully paid parental leave • Paid family and medical leave for all employees • Company-paid short-term disability coverage for up to 20 weeks • Wellness programs • Tuition reimbursement • Inclusive family-forming support