Clinical Operations Specialist

🕒 April 15

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Curai Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $27.5M Series B on 2020-12

Artificial Intelligence • Healthcare Insurance

Curai Health is a company that provides comprehensive virtual primary care solutions integrating artificial intelligence with medical professionals' expertise. The company aims to expand access to cost-effective primary care through AI-assisted technology, promoting better patient outcomes and increased healthcare equity while reducing operational costs. Curai Health supports health plans, health systems, and third-party administrators by embedding AI-enhanced software and care teams to optimize care delivery and patient management. Their platform facilitates personalized primary care, urgent care, prescription and lab ordering, condition management, network navigation, and clinical workflow integrations, all aiming to enhance patient experience and healthcare reach. Curai Health is committed to using AI substantively to improve healthcare efficiency and effectiveness, setting it apart as a partner for organizations aiming to enhance their virtual care capabilities.

📋 Description

• Monitor and support clinic function during daytime hours, proactively identifying and communicating operational constraints • Identify patient treatment gaps and collaborate with clinical leadership to help reassign resources as needed • Track operational metrics, workflows, and service levels, escalating issues or delays promptly to leadership • Contribute to process improvement initiatives and ensure clinic operations align with compliance standards and internal policies • Partner with the clinical and operations leadership team to ensure clinician coverage aligns with volume and care needs • Triage and respond to real-time staffing issues, including call-outs and unexpected visit surges • Manage and maintain clinical schedules across clinician types, ensuring adequate coverage based on forecasted volume and business needs • Adjust schedules as needed to accommodate time off, unplanned absences, or changes in patient volume • Conduct regular schedule reviews to ensure accuracy and balance • Coordinate with provider operations to ensure clinicians are only scheduled in licensed and compliant states • Identify operational bottlenecks; collaborate with clinical, product, and support teams to improve workflows • Monitor and report issues with key performance indicators related to staffing, patient wait times, and operational SLAs in day-to-day work • Support compliance with internal policies and regulatory requirements • Work closely with provider operations, medical leadership, and support staff to ensure alignment across teams • Actively participate in ongoing process improvement initiatives and special projects • Other duties may be assigned as determined by clinic need • Rotating weekends may be required

🎯 Requirements

• Bachelor's Degree in business or a healthcare-related field • 4 years of experience in healthcare operations, clinical administration, or a similar field (digital health experience a plus) • Strong problem-solving and decision-making skills, especially in fast-paced or high-pressure environments • Excellent organizational and communication abilities • Comfortable using tools like Slack, Excel/Google Sheets, and scheduling platforms • Experience with provider onboarding, scheduling, or clinical workflows preferred • Ability to work rotating weekends