Technical Support Engineering Manager

🕒 April 3

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Cursor

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Cursor is an AI-powered coding platform and IDE designed to make software developers extraordinarily productive. It combines AI-assisted autocompletion, agentic programming assistants, a CLI agent, and deep codebase indexing to help developers write, review, and refactor code faster. Cursor integrates with GitHub, Slack, and enterprise tooling, offers access to multiple large language models, and is positioned as a secure, enterprise-capable SaaS product used by professional teams.

📋 Description

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development. • Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution. • Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support. • Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities. • Drive operational excellence by improving workflows, building automations, and streamlining tooling. • Champion documentation and knowledge sharing to empower both customers and teammates.

🎯 Requirements

• Prior experience as a Technical Support Engineer or in a hands-on technical support role. • Proven track record managing or leading a technical support team in a SaaS or developer-focused company. • Strong debugging and problem-solving skills, with a deep understanding of software development workflows. • Familiarity with IDEs, LLMs, and AI-powered developer tools. • Excellent communication skills with the ability to coach teams and engage with senior external stakeholders. • Self-starter with curiosity, creativity, and a bias for action.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities