Staff Software Engineer, Backend

🔥 4 minutes ago

🏈 North America – Remote

💵 $200k - $240k / year

⏰ Full Time

🔴 Lead

🔙 Backend Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Shape the technical direction of distributed messaging systems in Go • Make high-level architectural decisions for mission-critical services balancing scale, cost, and reliability • Solve ambiguous, high-stakes problems across squads and functions • Drive decisions when the right answer is not obvious • Build consensus across teams on contested technical questions • Communicate technical tradeoffs to senior leadership • Set quality and design standards • Mentor senior engineers • Create reusable frameworks and documentation • Drive engineering process and tooling improvements across multiple squads • Interview candidates and calibrate against the career ladder • Use AI agents for multi-file changes by scoping work, writing prompts, and verifying output

🎯 Requirements

• 10+ years building scalable, distributed systems in Go or similar statically typed languages, including several years as an architecture resource • Depth across multiple systems or domains • Track record of designing for production reality and quantifying throughput, cost, and reliability tradeoffs • Experience designing observability and recovery, including metrics, alerting, rollback, backpressure, and checkpointing • Comfort with cloud-native environments, AWS, GCP, relational databases, and MySQL • Understanding of performance tradeoffs • Evidence of improving other engineers through mentorship, technical writing, design review, and durable standards • Bias for action and judgment about which decisions warrant slowing down • Successful completion of background check and employment verifications

🏖️ Benefits

• 10% annual bonus target • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget