Implementation Engineer - Data & Integrations

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March 29

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CustomerSuccessBox

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CustomerSuccessBox is an Outcome Driven customer success platform which helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain customers, drive, upsell and improve Monthly Recurring Revenue (MRR) and Life-time Value (LTV) for SaaS businesses.

11 - 50 employees

Founded 2018

💰 $1M Seed Round on 2018-03

📋 Description

• Assist customers in integrating with 3rd party tools and help them extract data. • Responsible for onboarding customers and acting as a trusted advisor. • Guide customers in synchronizing data sources with the CSB platform. • Create an implementation framework to identify required data. • Collaborate on created best practice guides and update API documentation. • Maintain strong customer relationships and enhance customer engagement.

🎯 Requirements

• 1+ year of experience as an implementation manager at any B2B SaaS business or did a technical Support role. • 1+ year of Data ops or Sales ops role and now want to take it to the next level. • Integrated and implemented multiple SaaS systems. • 1+ experience of working with APIs/JS and/or other analytics platforms such as Segment, Mixpanel, Google Analytics to track product usage. • Is hands on with BI tools. (good to have) • Either Implemented or administered or were involved in technical evaluation of a Customer Success / CRM / Billing / Support technology platform. • Has an understanding of the B2B SaaS ecosystem & tools usually companies use. • Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with. • Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology

🏖️ Benefits

• Among the best in the industry. • Cash, Incentives