Field Service Technician II

🔥 3 minutes ago

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote

💵 $76k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Cutsforth Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

🔧 Hardware

🏢 Enterprise

Energy • Hardware • Enterprise

Cutsforth Inc. is a company that specializes in innovative engineering solutions to enhance the performance and reliability of industrial assets, particularly in the power generation sector. They offer a range of products and services, including the InsightCM™ online asset monitoring platform, EASYchange® removable brush holders, shaft grounding systems, and various monitoring and reliability services. With over 30 years of experience, Cutsforth is known for its exceptional customer service and industry expertise, providing solutions that help companies improve the availability, reliability, and cost-efficiency of their operations.

📋 Description

• Leads Field Service jobs supporting Cutsforth’s brand, value, and reputation through on-site service. • Perform installation of products and execution of services according to the job scope pertaining to generator related systems at customer sites including power plants or other heavy industrial sites. • Prioritize and execute all assigned work following best practices, including job assignments, travel arrangements, and all job-related documentation in the ERP system. • Ensure work is done completely, in a timely and workmanlike manner according to industry best practices and company processes and standards. • Engage the customer when applicable to promote Cutsforth solutions including products and services while on-site through product demonstrations as well as reports and related documentation of findings. • Communicate critical information and findings to client representatives as necessary. • Evaluate, troubleshoot, and solve problems related to generator systems including exciters, collector rings, brush rigging, shaft grounding equipment, monitoring systems including software and components, and Cutsforth products. • Use all available resources including Peers, Engineering Support, Instruction Manuals, and management to proactively identify, follow up, escalate and resolve any issues encountered onsite. • Perform work on electrically energized equipment including inspections, equipment service, and Cutsforth’s Online Truing process. • Perform well with high degree of patience and professionalism during common occurring delays, schedules changes and alterations to scope of work. • Be ready and available as needed for responsive deployment to customer sites as requested by management including air travel. This includes "on call 365 days a year" to support our customers/industry. • Maintain necessary personal access status including but not limited to a TWIC card, passport, routine drug tests, required safety training, etc. • Supervise assisting technician(s). • Complete all position-based training as assigned and own self-development. • Participate in regular status check-in meetings with FSM: Attend regular Team Meetings and Safety Meetings, Chat Sessions, Conference Calls as requested. • Participate in all safety training at each site as required by each site and adhere to all requirements as directed. • Lead by example, recognize safe behaviors, address unsafe behaviors, and immediately report safety concerns or incidents to the Lead Tech and or Operations Manager • Adhere to all Cutsforth and site-specific dress code guidelines and PPE requirements and maintain a clean and organized workspace on-site and in tool cases etc. • Be engaged in all forms of communication including email, business messaging solutions, text messaging and phone and video call availability with co-workers and customers whether dispatched or working from home. • Communicate with staff and customers professionally in a timely matter with a desire to be helpful and collaborative. • Ensure all company guidelines and processes for time recording and overtime are followed. • Demonstrate awareness for how FS Tech’s role contributes to company reputation and profitability.

🎯 Requirements

• Three to five years electrical/mechanical industrial experience desired. • Proficient at using Microsoft Office products and Apple iOS. • Satisfactory experience directly related to Cutsforth product and services determined by supervisors. • Significant travel required (including domestic and international sites).

🏖️ Benefits

• Paid Time Off • Medical, Vision, Dental Insurance • Health Savings Account with Employer contributions • 401(k) with Employer match • Short-term & Long-term Disability Coverage • Accidental Death & Dismemberment Coverage • Life Insurance Coverage • Eight paid holidays per year • All other benefits required by applicable law