Patient Engagement Specialist

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Cardiovascular Associates of America - CVAUSA

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51 - 200 employees

Founded 2021

Headquartered in Orlando, Cardiovascular Associates of America aims to bring the best cardiovascular physicians in one network with the common mission of saving lives, reducing costs, and improving patient care through clinical innovation. Through CVAUSA’s physician-centered practice management model, physicians drive clinical care and their practice culture, while benefiting from the business expertise and shared resources available through CVAUSA.

📋 Description

• Function as a critical member of the Heart Failure Program • Work closely with the heart failure clinical team in ensuring patient engagement, success, and satisfaction • Oversee and manage a referral list of patients eligible for enrollment • Outreach to target list of patients in a timely manner and maintain appropriate documentation • Aim to increase patient engagement by professionally informing patients and/or caregivers on the individualized care and services they can expect • Assist patients with scheduling appointments in accordance with the Heart Failure program • Handle and coordinate inbound and outbound calls in a professional, courteous and timely manner • Manage and screen calls according to caller's needs and assist in resolving or redirecting the call if appropriate • Handle tracking and coordination of mailings in collaboration with the care team • Ensure patient demographics in the medical record is updated with current information • Review and follow up on voice mail messages in a timely manner • Aim to always deliver an excellent patient experience • Build a good rapport and maintain long-lasting relationships with patients and caregivers • Participate in staff meetings • Other duties as assigned

🎯 Requirements

• High school diploma or GED • Minimum one-year experience in customer service or a healthcare call center • Some experience in a medical office setting or healthcare experience is a plus • Experience with telehealth a plus • Strong interpersonal skills to communicate effectively and pleasantly with patients and other care team providers • Excellent customer service skills with the goal of achieving high quality customer satisfaction • Excellent at taking initiative, multi-tasking, and organizing • Brings a positive attitude, is compassionate, and enjoys working within a team approach • Experience working with electronic health record, such as Athena, as well as tools including Microsoft Word, Excel and other computer applications is strongly preferred • Bi-lingual fluency (English and Spanish speaking) is required

🏖️ Benefits

• 401(k) • Health insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance • Paid Time Off