Call Center Analyst

Job not on LinkedIn

2 days ago

⚓ Rhode Island – Remote

Although this job is listed in Rhode Island, this company may be open to hiring remote in other states.

💵 $43.9k - $93.6k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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CVS Health

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Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• Ability to communicate clearly and professionally with stores, Distribution Centers, and field leadership. • Proficiency in Microsoft Outlook, Excel, Access, and mainframe systems. • Analyze Call Trends and Identify Systemic Issues - 30% • Drive Process Improvement Initiatives - 30% • Managing a work queue and closing claims - 20% • Taking calls - 10% • Create correspondence to Distribution Centers and assorted departments across multiple CVS Health corporate teams - 10%

🎯 Requirements

• Minimum 1 year of experience working in a call center environment • Minimum 1 year of technical or analytical experience utilizing tools such as Excel, SQL, ThoughtSpot, or Snowflake. • Strong organizational skills to manage a personal work queue and meet productivity metrics. • Ability to perform additional tasks as directed by supervisor or manager. • Familiarity with supply chain operations or logistics workflows. • Prior experience in a customer service or call center environment. • Demonstrated ability to identify process improvement opportunities. • Strong problem-solving skills and comfort working in a cross-functional team.

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility