Care Management Associate

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🔥 15 hours ago

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Conduct outbound member outreach and engagement activities. • Support scheduling of assessments and care management appointments. • Process referrals and assist with care management enrollment activities. • Administer questionnaires and health risk assessments as directed. • Provide appointment reminders and post-appointment follow-up. • Document activities and enter data into care management systems. • Respond to phone queue inquiries and route issues appropriately. • Support care managers with administrative and non-clinical coordination activities. • Assist with authorization-related tasks and other operational workflows.

🎯 Requirements

• High School Diploma or GED required. • Strong communication, customer service, and organizational skills. • Ability to work effectively in a fast-paced care management environment. • Strong verbal and written communication skills. • Proficiency with Microsoft Office applications and data entry systems. • Ability to manage multiple tasks and work in a fast-paced environment. • Experience in customer service, healthcare, care management, Medicaid, or administrative support preferred.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs

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