Care Management Associate

Job not on LinkedIn

🔥 16 hours ago

🥔 Idaho, Utah, +1 more states – Remote

🥔 Idaho – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote

💵 $18 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Educating identified members about programs available to them to promote wellness • Scheduling appointments with our nurses and coaches or scheduling them in a group coaching event • Educating members on their company sponsored incentives and reviewing progress towards meeting their incentives. • Assisting members with portal questions (password resets, registering, navigation, filling out health assessments) and promoting the mobile app • Providing a positive member experience reflective of the CVS values. • Connecting with the members through inbound and outbound phone calls

🎯 Requirements

• 2 yrs. experience in a customer service call center environment where you supported inbound and outbound queues. • Experience promoting programs or telephonic sales is preferred but not required. • Averaged 85-100 contacts per day • Keyboarding skills and able to type 45 WPM with 95% accuracy. • Microsoft 360 (Outlook, Teams, One Drive) proficiency • Workforce management preferred but not required • Five9 comparable telephonic software knowledge

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • additional resources, based on eligibility