Exchange & Copilot Operations Support Engineer

Job not on LinkedIn

🔥 1 hour ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $79.3k - $158.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide Tier 2/3 operational support for Exchange Online and hybrid Exchange environments • Troubleshoot mailbox, transport, connectivity, authentication, permissions, and client-side issues • Execute PowerShell-driven workflows for bulk operations, mailbox automation, user lifecycle tasks, migrations, and configuration changes • Monitor service health, message hygiene, queue status, and Exchange Online Protection (EOP) behaviors • Support mailbox migrations (tenant-to-tenant, on-prem to cloud, and cross-platform migrations such as G-Suite/AWS) • Support deployment, configuration, and enablement of Microsoft 365 Copilot, • Communicate effectively with both technical and non-technical audiences

🎯 Requirements

• 3–5 years supporting Microsoft Exchange Online and M365 services in an enterprise environment • Proficiency with PowerShell, including scripting for automation and bulk operations • Demonstrated experience with Microsoft 365 administration (Teams, OneDrive, SharePoint, Entra ID) • Strong troubleshooting skills for mail flow, authentication, permissions, and client issues • Experience supporting or deploying Microsoft 365 Copilot or analogous AI/automation systems • Bachelor's degree preferred/specialized training/relevant professional qualification

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs