IT Customer Service Analyst

Job not on LinkedIn

🔥 14 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $21 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Self-directed work management — Independently organizes and prioritizes daily tasks with minimal supervision, demonstrating strong initiative and follow-through. • Stakeholder collaboration — Builds and maintains working relationships with application owners and subject-matter experts to coordinate content updates, verify accuracy, and manage annual article review cycles. • Review cycle coordination — Proactively follows up with stakeholders to keep article reviews on track and ensure timely completion. • AI-assisted content development — Uses Claude to analyze project meeting discussions, identify the most relevant information, and incorporate those insights into accurate, well-written support articles. • Policy and standards compliance — Reviews all support articles to ensure they align with established ITSC policies, procedures, and formatting guidelines before publication. • Article consolidation — Leverages Claude to identify articles covering similar topics, then merges and rewrites them to eliminate redundancy, improve clarity, and ensure consistent formatting. • Formatting and quality control — Applies AI and Knowledge Team formatting standards across all content to maintain a consistent, professional, and user-friendly knowledge base.

🎯 Requirements

• 3 years experience, working in a knowledge role, preferably with ServiceNow knowledge • 5 years experience, working in a knowledge role, preferably with ServiceNow knowledge • High school diploma or equivalent • Relevant job experience

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility