Lead Director, Operations Enablement Insights & Reporting

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🔥 0 minutes ago

🦌 Connecticut, Minnesota, +1 more states – Remote

🦌 Connecticut – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $100k - $231.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead the execution of analytics and reporting strategies that support Service Operations performance management and decision-making • Translate business needs into actionable reporting, dashboards, and insights across operational, financial, workforce, and experience domains • Deliver and continuously improve performance reporting (e.g., scorecards, dashboards, monthly/weekly reporting routines) with a focus on accuracy, consistency, and usability • Partner with Operations, Finance, Product, and Technology teams to identify analytics opportunities and drive data-informed decisions • Manage and evolve reporting tools and dashboards (e.g., Tableau, Power BI) to enable self-service insights for business stakeholders • Ensure data integrity, quality, and adherence to governance standards across reporting and analytics outputs • Identify root causes and performance drivers, delivering insights and recommendations to improve efficiency, quality, and customer experience • Lead and develop a team of managers, analysts, and SMEs, fostering strong analytical capabilities and accountability for outcomes • Drive process optimization by reducing manual reporting, improving automation, and increasing speed-to-insight • Support the execution of performance management routines (e.g., operating reviews), ensuring readiness of insights and materials • Contribute to advancing analytics capabilities, including adoption of new tools, methodologies, and data sources

🎯 Requirements

• 10+ years of experience in analytics, reporting, operations, or business intelligence roles • Experience in healthcare (payer, service operations, claims, contact center, or provider operations preferred) • Demonstrated experience delivering analytics solutions and reporting that drive business decisions • Strong proficiency in analytics tools and technologies (e.g., SQL, Tableau, Power BI, Alteryx, cloud data platforms) • Proven experience leading teams, including managers and/or senior analysts • Strong analytical, problem-solving, and decision-making experience • Experience collaborating across functions and influence stakeholders

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs and other resources