Lead Director, Performance Analytics

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🔥 19 hours ago

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead, coach, and develop the Salesforce Performance Analytics team • Drive the strategy and evolution of analytics, forecasting, insights, and AI-enabled capabilities • Shape a product and outcome-oriented roadmap aligned to business and Field priorities • Bring an enterprise perspective to analytics decisions while staying closely connected to Field needs • Translate business needs into scalable analytics solutions that improve decision-making and performance • Set team priorities across support, enhancements, and strategic capability-building work • Oversee service tickets, configuration changes, and core data load activities • Drive continuous improvement in platform usability, operational consistency, and team effectiveness • Partner cross-functionally to support platform changes, integration readiness, and adoption • Maintain accountability for platform stability, operational health, and administrator-owned processes

🎯 Requirements

• 8-10 years of progressive experience in sales analytics, commercial analytics, or business intelligence • Health plan/payer or large provider systems knowledge and experience • Demonstrated leadership experience setting strategic direction • Demonstrated ability to partner with senior sales leadership to define KPI’s, improve forecasting, and turn analytics into actionable sales strategies • String technical and analytical capability in tools such as Salesforce, SQL, Tableau/Power BI, Excel and data visualization platforms

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility

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