Manager, Enterprise Release Management

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🔥 44 minutes ago

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead enterprise Release Management coordination across teams, ensuring efficient, predictable, and low-risk delivery • Establish and govern ITIL-aligned release processes adaptable to Agile, Waterfall, and hybrid delivery models • Oversee release readiness, risk and dependency management, and Go/No-Go decision-making • Manage release schedules, ServiceNow change records, and stakeholder communication across functions • Drive continuous improvement through automation, analytics, and adoption of AI-enabled release capabilities

🎯 Requirements

• 5+ years of experience in Release Management, Change Management, or IT Operations within enterprise environments • 5+ years applying ITIL Change and Release Management practices across Agile, Waterfall, and hybrid delivery models • 5+ years of hands-on experience with ServiceNow ITSM and delivery tools such as Jira and Confluence for release tracking and documentation • 5+ years managing complex, cross-functional initiatives with strong stakeholder engagement, conflict resolution, and alignment across technical and business teams • 5+ years driving operational improvements through automation, process optimization, and data-driven decision-making, with strong analytical, organizational, and critical thinking skills • ITIL v4 Foundation certification preferred • Familiarity with DevOps/CI-CD pipelines and tools such as GitLab or GitHub

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • additional resources, based on eligibility

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