Operations Support Manager

Job not on LinkedIn

November 20

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $60.3k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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CVS Health

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Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations. • Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements. • Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations. • Identifies opportunities for process improvement within the operations support functions through workflow analyses. • Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions. • Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality. • Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes. • Facilitates effective communication within the operations support teams and with other stakeholders. • Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction. • Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.

🎯 Requirements

• 5-7 years work experience • Adept at execution and delivery (planning, delivering, and supporting) skills • Adept at business intelligence • Adept at problem solving and decision making skills • Adept at collaboration and teamwork • Adept at growth mindset (agility and developing yourself and others) skills • Post secondary /high school education or specialized training, i.e., technical/vocational programs.

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.