Senior Business Compliance Coordinator

Job not on LinkedIn

🕒 2 days ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $18 - $35 / hour

⏰ Full Time

🟠 Senior

🚔 Compliance

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• running daily, weekly, monthly and on demand reports • providing trends or opportunities within relation to hierarchy and call recording • analyzing reporting data to identify and prevent issues for call recording • managing call recording projects internally to ensure business requirements are identified and delivered • attending daily meetings with status updates • testing overnight, coordinating testers • identifying concerns or dependencies needing to be addressed with operations teams • providing project scope details to the SCBC team for production integration

🎯 Requirements

• 1 year of experience and required computer skills: Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook • 1 year experience communicating with internal/external associates, teams and business leaders. • Minimum of 1 year experience with root cause analysis: proactively ask the right questions, gather and analyze data, identify and solve problems that arise with little or no precedent and with a sense of urgency. • Minimum of 2 years experience within a call monitoring environment. • Experience in rapidly adjusting priorities to meet changing business requirements and to prioritize tasks in an environment with goals that sometimes conflict. • Overall comprehension on how the IT architecture works regarding phone switches and call recording solution, including VoIP/TDM call center phones, Nice, Mattersight, Verint and/or comparable ticket systems.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility