Senior Manager, Escalation & Defect Management, Product Growth Enablement

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🔥 31 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $82.9k - $182.5k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Partner with product owner(s) and other key stakeholders to support growth initiatives for priority products within the PID portfolio • Help identify and support growth opportunities across target segments • Under direction of product owner, support product launches, pilots, enhancements and adoption initiatives through structured enablement efforts, working across stakeholders to ensure new and evolving offerings are operationally feasible, scalable and launch-ready • Partner with product owner(s), sales and marketing to develop client-specific product narratives and value propositions • Identify gaps, risks and dependencies early, enabling proactive solutions that protect growth timelines and product credibility • Develop and maintain product-specific enablement collateral such as product playbooks, FAQs, pitch decks and use case documentation • Partner with Analytics to lead development of case studies and overall integration of metrics and quantifiable outcomes into collateral that enables data-driven storytelling • Support development of product-specific sales training for new products and features, and coordinate with sales enablement team to ensure timely delivery • Manage client-facing materials and updates; help translate product roadmaps into client-ready messaging and materials • Gather and synthesize client and field feedback to inform product improvements • Implement organizational policies, goals, and objectives based on best practices in the field and in accordance with accreditation standards, when applicable • Support the development of methodologies to evaluate market conditions and adapt business models to meet emerging market needs. • Determine improvement opportunities for sales management processes and systems.

🎯 Requirements

• 7+ years of work experience, preferably within healthcare, PBM, health plan or pharmaceutical strategy • 3 + years of Product, Sales Enablement, Sales, Clinical, Marketing, Market Research, Strategy or Operations experience • 3 + years of experience working simultaneously with multiple teams in a cross functional environment. • 1 + years of experience with SharePoint and Power BI for workflow automation and data management

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package designed to support physical, emotional, and financial well-being