CVS Health
10,000+ employees
Founded 1963
⚕️ Healthcare Insurance
🛒 Retail
🧘 Wellness
Healthcare Insurance • Retail • Wellness
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
Senior Manager, Knowledge Management
Job not on LinkedIn
🔥 12 hours ago
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CVS Health
10,000+ employees
Founded 1963
⚕️ Healthcare Insurance
🛒 Retail
🧘 Wellness
Healthcare Insurance • Retail • Wellness
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
📋 Description
• drive KM strategy and roadmap across all IT domains • champion a collaborative, "knowledge-first" culture across IT Services • implement a "shift-left" strategy to increase self-service capabilities • embed knowledge capture into daily engineering workflows • consolidate fragmented knowledge bases into a central ITSM platform • chair a cross-functional Knowledge Governance Board • integrate Knowledge Management with CMDB processes to ensure technical documentation is accurately mapped to Configuration Items (CIs)
🎯 Requirements
• 7 years of experience scaling Knowledge Management within complex Infrastructure & Operations (I&O) environments. • Experience managing enterprise ITSM knowledge platforms (e.g ServiceNow), including hands-on experience leveraging CMDB for impact analysis and article mapping. • Deep expertise in Knowledge-Centered Service (KCS), ITIL frameworks, and Configuration Management best practices. • Strong background in designing technical taxonomies, metadata, and establishing unified content policies and lifecycles. • Proven track record as a data-driven, process-oriented leader who can use metrics (deflection rates, search gaps) to prove ROI, while diplomatically uniting highly technical, distinct teams.
🏖️ Benefits
• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility
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