Service Advocate

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🔥 47 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advocate

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills. • Working through barriers that stand in the way of our members’ good health • Delivering the best member experience through professional empathetic conversations • Provide important education to members to help them make good health decisions that improve their health • Accurately document conversations in the member’s health record

🎯 Requirements

• Proficiency with Windows based applications • High computer literacy, including ability to troubleshoot issues • Professional communication skills • Strong active listening and interpersonal skills • Proficiency in using computer systems, software and digital tools. • Reliable high-speed internet connection (100-200 Mbps and above) and a suitable remote workspace • Hard wired connectivity required - DSL, satellite, and wireless broadband is NOT permitted • Bilingual or multilingual candidates preferred. • Experience with Pharmacy terms • Experience with behavior change • Experience with call center or outreach involving members/consumers • 3+ years’ experience in a healthcare setting • Medical certification (certified nursing assistant, medical assistant, etc.)

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility