Tech, RX Call Center

Job not on LinkedIn

2 days ago

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+13 more states

🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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CVS Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries • Verifies and validates prescription information including dosage, medication names, and patient details • Documents customer concerns, complaints, or issues related to prescriptions • Provides guidance and support regarding prescription refills, medication adherence, potential drug interactions, and general medication information • Operates computer systems and software applications to access and update customer records • Communicates regularly with healthcare professionals, insurance providers, and pharmacies • Escalates complex or urgent issues to appropriate teams • Monitors, tracks, and analyzes call center performance metrics • Stays updated on industry regulations, medication trends, and new pharmaceutical products

🎯 Requirements

• Working knowledge of problem solving and decision-making skills • Must be a resident and Licensed Pharmacy Technician in one of the following states: Alaska, Arizona, Florida, Idaho, Illinois, Maine, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont • Candidate must obtain Rhode Island Pharmacy Technician license (application and fee) upon hire • Certified Patient Care Technician (CPCT) preferred • Licensed Pharmacy Technician in Rhode Island or Massachusetts

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access