CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
Community Specialist
September 9
CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
📋 Description
• Collaborate with the Growth Engagement Team to execute strategies to attract new members across job sites, forums, social media, and community groups. • Identify and explore cities and countries across Europe requiring growth initiatives. • Lead creative engagement projects (partnerships, university collaborations, magazines, travel retail, referral programs) to maximize user acquisition. • Build strategic partnerships with influencers, content creators, and stakeholders to accelerate user acquisition. • Foster a positive and engaged Community by promptly addressing inquiries and feedback and cultivating relationships across channels. • Work closely with the global community manager and Operations & Community Manager (Europe) to align with global strategies and identify engagement, rewards, and referral needs. • Manage email campaigns from creation and scheduling to deployment and continuously optimize segmentation via CRM for active, lost, and dormant users. • Monitor and analyze key performance indicators related to community engagement and provide regular reports on initiative effectiveness. • Use data insights to optimize engagement strategies and work within the budget, reporting monthly on actual spending vs target.
🎯 Requirements
• Bachelor's degree in Marketing, Communications, or a related field. • 3+ years of experience in community engagement. • Excellent interpersonal and communication skills. • Analytical mindset with the ability to interpret data and derive actionable insights. • Autonomous and independent thinking; ability to work with a remote team. • Microsoft Office skills (Excel, PowerPoint). • Passion and knowledge of luxury brands (good to have). • Understanding of the retail industry and luxury market (good to have). • Experience working with CRM Marketing tools (HubSpot) (good to have). • Rigorous organization and ability to multitask. • Excellent time management and ability to meet deadlines under pressure. • Hands-on, “roll-up-your-sleeves” attitude. • Proactive attitude and takes initiative; challenges the status quo. • Ability to work under pressure and manage stress. • Reliable and able to work remotely without supervision and deliver on KPIs and on time. • Resourceful and has a problem-solving mindset. • Open to change and able to think outside of the box to find new solutions. • Ability to see the “big picture”.
🏖️ Benefits
• Work From Home
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