CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
Customer Experience Analyst
September 23
CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
📋 Description
• Join a dynamic and fast-paced environment and work closely with the data science team • Reporting and processing primary data • Analyze statistical data and deliver the insights in a story-telling way • Collaborate with project managers to prepare research reports and propose an action plan to clients • Manage project timeline, delivery and side projects for assigned regions/projects • Proofreading and data checking research reports to ensure deliverables are error-free • Collect industry information and consolidate them into reports and presentations
🎯 Requirements
• 1 to 3 years’ experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus) • Passionate towards the Luxury and Fashion industry • Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude • Able to interpret large/small amounts of data and multi-task • Strong communication and presentation skills • Strong analytical mind and critical thinking skills • Excellent knowledge in MS Office (Excel, Word, PowerPoint) • Skills in Power BI, SQL, R or automation tool is a plus • Exceptional written, oral communication abilities in English • Preferably from Statistics, Marketing, Psychology or Economics background
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