CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
Fieldwork Coordinator, French speaker
March 25
🗣️🇫🇷 French Required
CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
📋 Description
• Imagine getting paid to visit the stores of the world’s top premium brands… • Earning extra income for setting foot into a world of luxury… • Experiencing the sense, feel and excitement of high-end shopping… and getting rewarded! • This is what CXG Operations team is in charge of: recruiting the persons who will be sent to some specific stores of our clients to evaluate the Customer Experience delivered and be rewarded for it. • The feedback collected will help Luxury & premium brands to get an overview of what is happening in their point of sales and highlight what needs to be improved. • We are currently looking for Fieldwork Coordinators who will assist the Operations team with a freelance based contract, who will recruit Evaluators and monitor the timely execution of the projects in France, Belgium, Luxembourg and Switzerland. • Your duties: • To recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific projects (by emails/phone calls) • To manage the timely assignment and execution of the missions as per company standards, specific mission/client requirements and project schedule/deadline; • Coordinate with and report project status to the Operations team leader or Operations Manager
🎯 Requirements
• Excellent communication skills in french and english as you will be the contact person of the evaluators • Rigorous organization and ability to multi task • Positive and outgoing personality • A strong quality focus and client-centric mindset
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