CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
Freelance Operations and Community Associate - French Speaker
August 8
🗣️🇫🇷 French Required
CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
📋 Description
• We are growing! We are currently looking to hire a French Speaker Operations & Community Associate on a Freelance base • Fresh graduates are welcome to apply • Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. • At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands. • You will join a dynamic and fast-paced environment and work closely with our teams based worldwide. For this role, you will be responsible for the entire mission execution cycle of the Company’s designated area, handling fieldworks, pilots and more. The goal is the successful, timely and cost-effective execution of the local projects. Your daily tasks will involve: • Recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific projects (by emails/phone calls) • Manage the timely assignment and execution of the missions as per company standards, specific client requirements and project schedule/deadline. • Coordinate and report project status to the Operations Manager or the Operations Team Lead.
🎯 Requirements
• Excellent communication skills. • Microsoft Office skills required. • Excellent abilities in organizing and coordinating project activities. • Positive and outgoing personality. • Being resourceful, proactive, and having a problem-solving mindset. • Ability to work independently, demonstrating self-motivation in managing tasks and projects • Time management and planning/scheduling. • Interpersonal skills- strong Customer-service orientation. • Knowledge of the luxury industry is a plus. • Fluency in English and French required.
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