Senior Technical Evangelist – AI

🕒 March 19

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Cyara

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Establish Cyara as a category leader in AI Trust and AI assurance through original technical insights and frameworks. • Publish technical papers, blogs, and industry viewpoints on topics such as AI testing frameworks, LLM and agentic AI evaluation, AI reliability and governance, CX observability for AI systems. • Represent Cyara as a technical thought leader at technical conferences and panels. • Translate complex platform capabilities into clear technical narratives for developers, architects, and technical decision-makers. • Deliver deep technical demos, workshops, and architecture sessions with enterprise customers and partners. • Engage with developers, AI engineers, and platform architects building conversational AI and CX platforms. • Produce technical content including blogs, technical deep dives, architecture guides, demo applications. • Provide structured feedback from customers, partners, and developers to influence product roadmap and developer experience. • Support Sales Engineering, Partners, and Customer Success with deep technical expertise.

🎯 Requirements

• 10+ years in roles such as Technical Evangelist, Developer Advocate, Solutions Architect, Technical Product Leader, AI Architect • Deep understanding of AI/ML systems, APIs, and cloud architectures • Hands-on experience with LLMs, conversational AI, or AI agents • Strong familiarity with software development and developer ecosystems • Preferred technical skills: Python, JavaScript, or similar languages • Experience with AI evaluation, testing frameworks, or observability tools • Knowledge of contact center platforms (Genesys, NICE, Five9, Zoom, etc.) • Demonstrated ability to influence technical communities and industry conversations • Track record of publishing technical content and speaking at conferences • Experience working with enterprise customers and developer ecosystems • Exceptional communicator who can simplify complex systems and inspire technical audiences • Curious and hands-on — enjoys building demos and exploring new technologies • Comfortable engaging with developers, architects, analysts, and executives • Passionate about shaping the future of responsible AI systems

🏖️ Benefits

• Competitive compensation • Flexible work environment