Senior Value Consultant

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October 23

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Cyara

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Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

📋 Description

• Analyze customer data and create business cases. • Partner closely with Sales, Customer Success, and Product teams to showcase platform benefits. • Be a key player in executive-level conversations with data-driven insights. • Help customers see the tangible value of our platform, driving adoption, renewals, and revenue growth. • Leverage data to maximize customer investment and empower Sales and Customer Success teams.

🎯 Requirements

• 6+ years of experience in Value Consulting, Value Engineering, Value Management Office (VMO) in a SaaS environment. • 10+ years of experience in Value Engineering, Value Consulting, Sales Consulting, Customer Success, Business Consulting, Management Consulting, Corporate Strategy or Financial Analysis. • Experience building or growing a Value Consulting function from early stages. • Strong preference for candidates with experience in UCaaS, CCaaS, Telecom, CX or related industries. • Strong financial modeling and data analysis skills (ROI, TCO, cost-benefit analysis). • Ability to extract and interpret customer data to create compelling business cases. • A background in crafting and delivering compelling presentations and business case artifacts. • Strong Executive presence. • Experience collaborating with Sales, Customer Success, and Finance teams in a SaaS company. • Familiarity with CRM and analytics tools (Salesforce, Tableau, Excel, Looker, etc). • Strong problem-solving skills with a customer-first mindset. • A self-starter who takes initiative, is creative, collaborative, and thrives in a fast-paced work environment.

🏖️ Benefits

• Flexible work environment • Competitive compensation and a results-oriented work culture