Solution Architect, Consultant, Sales Engineer

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October 3

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Cyara

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Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

📋 Description

• Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions. • Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring. • Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies. • Engage with customer stakeholders to gather requirements, discuss potential solutions, and provide expert advice on Cyara's capabilities. • Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively. • Stay updated with the latest developments in CX technologies, Cyara platform updates, and industry best practices to provide insightful recommendations to customers. • Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations. • Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions.

🎯 Requirements

• 4+ Years in a presale's role presenting to C and V level prospects. • Bachelor's degree in computer science, Information Technology, or related field experience. • Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call center, IVR or related technologies. • Strong technical acumen, with the ability to design solutions and integrate complex systems. • Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences. • Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs. • Ability to collaborate effectively with sales teams and other internal stakeholders. • Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements.

🏖️ Benefits

• flexible work environment • competitive compensation • family first, team oriented atmosphere