Service Operations Excellence Analyst

🔥 20 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CyberOne

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

CyberOne is a UK-based cybersecurity services company that provides 24x7 managed detection and response, incident response, Microsoft security integrations, penetration testing, cloud security, and professional consulting to help organisations build measurable cyber resilience. They deliver AI-augmented MXDR and other managed security services powered by Microsoft technologies, focusing on rapid detection, containment, compliance and continuous risk reduction for enterprise and regulated sectors.

📋 Description

• Monitor operational performance and service delivery effectiveness • Identify process inefficiencies and continuous improvement opportunities • Coordinate improvement initiatives with operational and engineering teams • Maintain operational performance reports, dashboards and improvement trackers • Analyse workloads, staffing capacity and resource utilisation • Support workforce forecasting and capacity planning • Prepare operational reports and management information • Identify workload trends, capacity constraints and potential resource requirements • Support operational quality assurance activities and service reviews • Monitor adherence to procedures and operational standards • Coordinate maintenance of knowledge articles, runbooks and process documentation • Identify quality gaps and track corrective improvement actions • Coordinate training activities and employee development initiatives • Maintain visibility of technical skills, training requirements and competency development • Support internal career progression and specialist development programmes • Monitor training progress and identify capability gaps • Support governance activities and operational compliance requirements • Coordinate operational readiness reviews and service acceptance documentation • Track improvement initiatives, action ownership and expected benefits • Maintain governance records and provide progress updates to management

🎯 Requirements

• Relevant professional experience in at least two of the following areas: service operations and continuous improvement; workforce planning and reporting; quality assurance and knowledge management; training and capability development; governance and operational readiness • Proficiency in Microsoft Excel and Microsoft 365 applications • Good written communication and documentation skills • Ability to prepare reports, analyse information and present findings • Strong organisational, analytical, problem-solving and attention-to-detail skills • Ability to coordinate activities across different teams and stakeholders • Ability to work independently, manage priorities and follow through on assigned actions • Willingness to learn new operational disciplines and develop cross-functional expertise • Desirable: experience within a Security Operations Centre, Managed Security Service Provider or IT service management environment • Desirable: familiarity with cybersecurity operations and incident management • Desirable: experience using Power BI or other reporting and collaboration platforms • Desirable: knowledge of ITIL or other service management practices • Desirable: exposure to operational audits, workforce planning or service improvement programmes • Desirable: experience supporting technical teams or operational management