Customer Success Manager

Job not on LinkedIn

July 3

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Cycode | Complete ASPM

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Security • SaaS

Cycode is a comprehensive Application Security Posture Management (ASPM) platform that provides a wide range of security solutions to protect software development lifecycle (SDLC) and software supply chains. Its offerings include pipeline and build security, application security testing (AST), vulnerability management, and open source security through software composition analysis (SCA). Cycode's platform enables organizations to detect and remediate hidden secrets, manage governance and security policies across DevOps tools, and secure containers from development to deployment. The platform is integrated with advanced features like Static Application Security Testing (SAST) and Infrastructure as Code (IaC) to prevent cloud misconfigurations. Cycode's unified security approach allows developers and security teams to identify and mitigate risks in real-time, ensuring end-to-end security coverage from code to cloud.

51 - 200 employees

🔐 Security

☁️ SaaS

💰 $56M Series B on 2021-11

📋 Description

• We are responsible for ensuring that Cycode’s customers achieve their business objectives through the use of our product(s). • We guide our customers on their way to successfully achieving visibility, defining prioritization, and remediating security issues using the Cycode Complete ASPM platform. • This leads to results such as an improved security posture, faster time to market of secure applications, demonstrated compliance with industry and government regulations, increased application availability, and an enhanced standing in the market compared to their competitors. • CSMs do this by partnering with Cycode’s Customer Success Engineers, Product Leaders, and Worldwide Technical Support, along with the Customer executive stakeholders, implementation teams, and Application Security teams to deliver advanced capabilities that align with the Customer’s business goals. • We are looking for a CSM with a proven track record to join our Customer Success team. • This role reports to the Director of Customer Success and is a strategic member of our team. • In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. • Your main goal is to understand customer’s pain points and help them achieve the business outcomes based on your experience and Cycode’s capabilities.

🎯 Requirements

• 8+ years of customer success or technical account management experience with enterprise software • 8+ years of in the software development and/or application security industry • Expertise in project management with experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction • Experience managing at least $3M in ARR and/or 15 enterprise customers • Strong technical acumen and high integrity, with experience in application security and/or DevSecOps/DevOps • Excellent interpersonal and communication skills, as well as excellent presentation skills with the ability to build strong relationships with clients and address client needs • Strong problem-solving skills, with the ability to identify and address customer needs • Team player ready to help others • Self-starter with intellectual curiosity • Familiarity with SCM tools like GitHub, GitLab, Bitbucket • Familiarity with modern scripting and programming languages - advantage • Experience working with Planhat as CSM CRM - advantage • Working proficiency with Kubernetes - advantage