Customer Success Engineer – Commercial

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November 18

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Cyera

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Cybersecurity • Enterprise

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Serving as the primary technical expert on the Cyera Platform. • Establishing yourself as a trusted advisor to customers at all levels. • Driving customer adoption through effective onboarding and training processes. • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes. • Proactively ensuring that customers are realizing the full value of their investment. • Act as the leader for ongoing engagement and expansion. • Proactively identifying and resolving any obstacles or blockers that may impede customer success. • Advocating for the customer's voice and feedback. • Utilizing self-paced training resources to support customer education. • Troubleshooting and resolving technical issues impacting customers. • Monitoring and reporting on the overall well-being of customers. • Collaborating with customers to develop joint success plans. • Documenting and sharing best practices. • Mentoring other team members. • Participating in the interview process. • Conducting Quarterly Business Reviews with customers.

🎯 Requirements

• Associates degree or equivalent experience required. • Bachelor’s degree in Computer Science or similar experience a plus • 12 years experience in project management skills • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. • Prior experience collaborating with Development teams. • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments. • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration. • Experience with programming or scripting languages and familiarity with APIs and web services. • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred. • Prior experience working in a software company in a technical customer-facing role is essential. • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion. • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. • Excellent interpersonal and customer relations skills. • A clear and concise verbal and written communicator.

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance