Cyntegrity
Artificial Intelligence • Healthcare Insurance • Pharmaceuticals
Cyntegrity is a company that provides AI-augmented risk-based quality management (RBQM) solutions for clinical trials. Their integrated solutions enhance operational efficiency through a comprehensive risk management approach, helping optimize clinical operations while ensuring compliance and reducing costs. With a focus on data quality and patient safety, Cyntegrity's MyRBQM Portal offers predictive analytics, decentralized clinical trial support, and educational resources to foster a quality-by-design culture. Their tools and methodologies are designed to address current regulatory guidelines and are trusted by many global organizations in the biopharmaceutical sector.
Customer Support Manager
Job not on LinkedIn
October 23
Cyntegrity
Artificial Intelligence • Healthcare Insurance • Pharmaceuticals
Cyntegrity is a company that provides AI-augmented risk-based quality management (RBQM) solutions for clinical trials. Their integrated solutions enhance operational efficiency through a comprehensive risk management approach, helping optimize clinical operations while ensuring compliance and reducing costs. With a focus on data quality and patient safety, Cyntegrity's MyRBQM Portal offers predictive analytics, decentralized clinical trial support, and educational resources to foster a quality-by-design culture. Their tools and methodologies are designed to address current regulatory guidelines and are trusted by many global organizations in the biopharmaceutical sector.
📋 Description
• Own and manage the entire support ticketing process: intake, prioritization, response, resolution, and escalation. • Collaborate closely with internal teams (Product, R&D, QA) to resolve complex technical issues. • Analyze recurring issues and contribute to product and process improvements. • Build and maintain knowledge base content, FAQs, and support documentation. • Set KPIs and track metrics to improve support response time and satisfactory outcomes. • Provide occasional customer-facing sessions to explain troubleshooting steps or walk through key platform functionalities.
🎯 Requirements
• A bachelor’s degree with an advanced degree in life sciences, data management, or engineering. • 3+ years of experience in a customer support or technical support role within a SaaS or software company. • Strong technical background: ability to understand system logs, APIs, and application behavior; ideally experience with platforms in a regulated or healthcare-related field. • Experience working with setting up and managing ticketing systems. • Understanding of clinical trials, GxP compliance, or pharmaceutical industry processes is a big plus. • Excellent problem-solving and communication skills, with the ability to connect with a wide range of team members and translate complex processes into clear, easy-to-understand steps. • Highly organized, with strong attention to detail and follow-through. • Empathetic and customer-centric mindset. • Fluency in English (written and verbal).
🏖️ Benefits
• Remote work
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