CYPFER
Cybersecurity
CYPFER is a global leader in cyber-attack incident response and ransomware post-breach recovery. The company provides a comprehensive range of cybersecurity services, including incident response, ransomware recovery, digital forensics, and cyber risk management. It offers services such as business email compromise resolution, cloud and web application investigations, dark web monitoring, and advisory. CYPFER is known for its rapid deployment of in-house specialists, providing 24/7 global support to ensure businesses stay secure and resilient against cyber threats. With a focus on integrating seamlessly with clients' operations, CYPFER is dedicated to offering unmatched care and commitment to cybersecurity.
51 - 200 employees
🔒 Cybersecurity
Security Analyst - Firewalls
Job not on LinkedIn
July 17
CYPFER
Cybersecurity
CYPFER is a global leader in cyber-attack incident response and ransomware post-breach recovery. The company provides a comprehensive range of cybersecurity services, including incident response, ransomware recovery, digital forensics, and cyber risk management. It offers services such as business email compromise resolution, cloud and web application investigations, dark web monitoring, and advisory. CYPFER is known for its rapid deployment of in-house specialists, providing 24/7 global support to ensure businesses stay secure and resilient against cyber threats. With a focus on integrating seamlessly with clients' operations, CYPFER is dedicated to offering unmatched care and commitment to cybersecurity.
51 - 200 employees
🔒 Cybersecurity
📋 Description
• Provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security • Monitors and resolves first-level security support requests • Escalates second-level support to senior team members • Collects and disseminates information to clients during and post-incident • Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership • Updating the knowledge base articles • Applies Trusted Advisor techniques to build up client trust and influence loyalty • Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager • Participate notably in assigned self-paced trainings
🎯 Requirements
• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR 4 years of Information Technology experience, to include 1 year in supporting information technology/systems • Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to: Check Point: CCSA, Cisco; CCNA-Security (ASA-Firepower / FTD); Palo Alto: PCNSE (Prisma SASE/SD-WAN), Fortinet: FCP (previous NSE 4) • Call handling/ticket experience is a plus
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