Customer Success Manager

🕒 May 11

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CYPHER Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

📚 Education

☁️ SaaS

🏢 Enterprise

💰 $40M Private Equity Round - CYPHER Learning on 2021-06

Education • SaaS • Enterprise

CYPHER Learning is an AI-native learning platform (LMS alternative) that helps organizations create, deliver, personalize, and scale training for employees, partners, customers, franchises, and distributed teams. It includes AI-powered course creation (CYPHER Agent), personalization, skills management, assessments, gamification, automation, e-commerce and marketing, multi-org administration, reporting and insights, and content development services. The platform targets extended enterprise, customer training, partner enablement, employee onboarding, franchised businesses, real estate, finance & banking, associations, nonprofits, training organizations, and more. CYPHER emphasizes driving business outcomes (faster time-to-proficiency, ROI, efficiency), AI-managed skills, and integration with workflows. It offers demos, support, and compliance resources and is positioned as a modern LMS alternative focused on business performance and distributed organizations.

📋 Description

• Serve as a trusted advisor to customer stakeholders, guiding learning, adoption, and workforce enablement strategies that drive measurable business outcomes • Drive customer onboarding and implementation, ensuring a smooth transition from sale to activation and early value realization • Monitor customer engagement and usage trends, proactively identifying and addressing adoption risks • Build strong customer relationships to uncover expansion opportunities and support upsell and account growth • Own renewal readiness by maintaining high satisfaction, resolving issues quickly, and reinforcing ongoing value • Develop and execute customer success plans that align to business goals, milestones, and measurable outcomes • Lead periodic business reviews to assess performance, align on priorities, and identify opportunities for optimization and growth • Partner cross-functionally with Sales, Product, and Support to ensure a seamless customer experience and relay actionable feedback • Establish multi-threaded relationships across customer organizations, from end users to executive stakeholders • Develop deep expertise in CYPHER Learning’s platform and learning workflows to guide customers on best practices, enablement strategies, adoption, and long term value realization • Perform other related duties as assigned.

🎯 Requirements

• Experience in LMS, learning technologies, training enablement or skills development solutions • Experience engaging with Learning & Development, HR, Enablement, or Training stakeholders within customer organizations • Bachelor’s degree in Business, Technology, Education, or a related field is preferred • 5–10 years of experience in Customer Success, Account Management, or a client-facing role, with a track record of driving customer outcomes, retention, and account growth • Experience in B2B SaaS environments, with an understanding of subscription models, adoption metrics, and customer lifecycle management • Proven ability to manage a portfolio of accounts, balancing personalized engagement with a data-driven, scalable approach • Experience driving retention, renewals, and expansion, with the ability to identify and convert growth opportunities within existing accounts • Ability to translate customer goals into measurable outcomes through structured success plans and clear value realization • Strong communication and presentation skills, with experience leading customer discussions and engaging stakeholders across multiple levels, including executive audiences • Strong business, technical, and learning-domain acumen, with the ability to connect platform capabilities to customer business goals • Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive outcomes in a fast-paced environment • Ability to work effectively across global and cross-cultural environments, engaging diverse customer organizations • Experience in LMS or learning technologies is a plus.

🏖️ Benefits

• Competitive compensation package • Professional development opportunities • Supportive work culture