Field Collections Officer

Job not on LinkedIn

🔥 13 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

📞 Collections

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

d.light

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏭 Manufacturing

📦 Logistics

💼 Consulting

Manufacturing • Logistics • Consulting

d. light is a global social enterprise that designs, manufactures, and distributes affordable solar lighting and power solutions for households and small businesses in off-grid and under-electrified regions. Its products include solar lanterns, solar home systems, and solar-powered appliances and chargers aimed at replacing kerosene lamps, enabling basic electrification, and improving quality of life in developing markets.

📋 Description

• Manage and maintain an assigned customer portfolio, ensuring timely repayments and minimal delinquency. • Conduct regular visits and follow-ups with customers holding overdue accounts. • Negotiate and agree on repayment plans with defaulting customers, ensuring commitments are documented and tracked. • Initiate loan restructuring processes to align with customer repayment capacity. • Identify new customers and facilitate change of ownership where necessary. • Provide basic technical support to customers, including troubleshooting product issues and escalating unresolved cases to the Technical/Service team. • Maintain accurate and updated records of customer interactions, repayment status, and follow-up actions. • Educate customers on repayment obligations, product usage, and available support options. • Initiate and repossess company products as a last resort for customers unwilling to repay loans, in line with policy. • Identify and escalate high-risk or fraudulent cases to the Collections Supervisor. • Liaise with Sales, Customer Care, and Credit teams to resolve customer concerns that may affect repayment. • Monitor repayment trends within the assigned portfolio and provide insights on portfolio quality. • Achieve monthly collections and recovery targets as set by management. • Track KPIs including winbacks, winback percentage, tokens per winback, and cash collections (LCY).

🎯 Requirements

• Diploma or Degree in Business, Finance, Accounting, Banking, or related field. • Minimum of 1–2 years’ experience in collections, credit management, microfinance, or field operations. • Strong negotiation and conflict resolution skills. • Ability to work independently and meet deadlines under pressure. • Knowledge of the local language(s) and communities within the assigned territory. • Basic computer literacy (MS Office, mobile apps, data entry systems). • Technical aptitude and ability to troubleshoot basic product issues. • A valid driver’s license or motorbike riding permit will be an added advantage.

🏖️ Benefits

• Commission based role.